Privacy
What we hold, and why.
Booking a shoot means telling us where you are and paying someone to show up. Here is exactly what that involves.
What we collect
Your account details (email, and a hashed password — never the password itself). For a booking: the shoot address and coordinates, the date and scope, and the messages you exchange with your creator. For creators: the service area, categories and rates on your public profile, plus the portfolio and delivered work you upload.
Payments
Card numbers never reach LumiQ. Checkout happens against Stripe or Paystack directly, and we store only their reference for the payment, plus the card brand and expiry shown on your saved methods. Refunds and payouts run through the same providers.
Location
Browse and matching use a location to find creators near you. You can type a city instead of sharing your device location — the choice is yours, and the shoot address you enter is kept with the booking so your creator can get there.
How we use it
To match you with creators, run bookings and payments, deliver your photos and videos, send booking and account notifications, and keep the marketplace safe — including a security audit log of sensitive account and money actions.
Who else sees it
Your creator sees what a shoot requires: your name, the address, the time and your messages. Our payment providers, email delivery, and object storage process data on our behalf. We do not sell your personal information.
Your choices
You can view and change your profile in Settings, and ask us to export or delete your account data. Some records tied to completed payments are kept for accounting and dispute obligations even after an account closes.
Questions, or want your data removed? Email privacy@lumiqapp.com.